Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Mural Consulting
Location : El Paso, TX 79901
Position : IT Helpdesk Support – Microsoft – Full Time – REMOTE – El Paso, TX – 4/11 start date
Job Description : Mural continues to grow! Our continued growth has caused an expansion to our Microsoft support team. Multiple opportunities are available to join us as a full-time employee as we continue to ramp-up new employees, watch as many of these new positions flourish into advanced roles or even leadership roles!
If you love to deliver best in class technical troubleshooting, solve problems, advise on helpdesk problems all around the world, have a solid technical foundation, and, above all else, deliver a memorable experience for customers you serve, then you should join the Mural Consulting team as an Office 365 Concierge Ambassador. This is a remote full-time position, part-time is not available.
This position is only available to residents of El Paso, TX and the surrounding metro area.
Paid training start date: April 11th
(Training schedule: Monday – Friday, 8:00am – 5:00pm AZ | 5 weeks long)
Customer-facing helpdesk, technical support, or similar IT support experience strongly preferred.
Equipment will be provided. Must have reliable internet via a modem and ethernet cable and a quiet, private home office environment.
Available shifts:
EARLY MORNING – 3:00 AM to 6:00 AM start times
AFTERNOON – 11:00 AM to 3:00 PM start times
EVENING – 4:00 PM to 7 PM start times (will be given preference)
OVERNIGHT – 8:00 PM to 11:00 PM – start times (will be given preference)
Work schedule’s available: Sunday-Thursday, Monday-Friday or Tuesday-Saturday.
Hourly base pay of $16.25 – $19.00 DOE plus uncapped monthly performance bonus.
Progressive shift differential (up to $2.50/hr) will also be added for evening and overnight shifts.
Relocation assistance is not available.
Primary responsibilities for Office 365 Concierge Ambassador
Impact the lives of our small business customers and empower their success by:
Managing multiple projects and maintaining a frequent and consistent interaction with all clients
Ability to handle inbound and outbound Office 365 customer support issues for businesses
Maintains safe and healthy work environment by following organization standards and legal regulations
Provide technical support covering a wide range of topics
Schedule, coordinate and deliver follow-up client interactions
Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices
Problem-solve computer software, networking, and system issues with end users
Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
Remain current with up-to-date product information for all released software configurations
Demonstrate excellent professionalism and communication skills
Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day
Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity
Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills
Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values
An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change
Solid track record of achieving and exceeding performance and behavioral expectations
Here are the requirements we are looking for that ensures our Office 365 Concierge Ambassador will be successful:
High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred
1-3 years of experience delivering an incredible customer experience in an IT or tech support environment
High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products
Is the utmost Role Model for all Mural values, policies, practices, and procedures
In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored employee assistance program.
All your information will be kept confidential according to EEO guidelines.
Discover what it’s like to be part of a team that has fun, continuously collaborates, constantly trying new things, and loves helping Small Business Customers!
In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company-paid basic life insurance and long-term disability plan, corporate discounts on goods, services & travel, and company-sponsored employee assistance program.
All your information will be kept confidential according to EEO guidelines.
Our Mission – Deliver the highest quality service to create a seamless customer experience that empowers and delights.
Our Purpose – Build a community that cultivates success in a fun and authentic environment, where we strive to grow ourselves each day.
Mural – Mastering Technology. Together.
This post is listed Under Texas jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company