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Company Name : ACCEL Schools
Location : Independence, OH
Position : Student Services Supervisor
Job Description : The Student Services Supervisor works under the supervision of the Student Services Manager and collaborates with members of the administrative team to implement the school’s academic and engagement programs. The Student Services Coordinator provides proactive leadership to engage all stakeholders in the delivery of programs and services to support the students’ academic achievement, personal and social development and understands and responds to the challenges of a diverse student population. The Student Services Coordinator leads engagement interventions, family and student support and onboarding efforts, school-wide positive and proactive behavioral programming.
Responsibilities
Oversees creation and implementation of student onboarding and orientation plans
Creates and implements identification and intervention plans for non-engaged students
Creates and delivers professional development for staff on student onboarding, social emotional well-being, and engagement
Develops methods to use of data to determine and respond to student needs
Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
Facilitates identification of student barriers to learning and connection to appropriate services and resources
Works collaboratively with ACCEL national team members on program creation, implementation, and measurement
Collaborates closely with academic administration team to craft student supports and programs that will promote desired student academic outcomes
Designs and implements proactive community outreach and communication efforts
Directly supervises Engagement and Onboarding team members
Assists in interviewing and onboarding new staff members
Works in collaboration with the Student Services Manager to identify and develop professional development opportunities for the Student Services team
Facilitates the development and implementation of staff evaluations in collaboration with the Student Services Manager and the Onboarding and Engagement Coordinators
Facilitates the development and implementation of Professional Improvement Plans as needed
Serves as the point of contact for staff call- offs and PTO requests
Skills/Qualifications
Master’s Degree in Education or Social Services
5+ years of experience in the K-12 educational setting
Proficiency in Microsoft Office and Google Suite Products
Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
Demonstrates a reliable, dependable, and trustworthy work ethic
Ability to manage difficult or emotional client situations
Ability to make sound judgments after all available information has been gathered or communicated
Demonstrates a mature attitude and insight into matters affecting department, self and/or company welfare
Demonstrated leadership and management ability
Excellent written and oral communication skills
Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently
Customer service oriented
Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
Prior administrative assistance experience preferred
Prior experience working in a school setting is preferred
Ability to work independently and contribute to a team
Understanding and ability to manage confidential information
Ability to lift 25 lbs
Ability to pass federal and state criminal background checks
EQUAL EMPLOYMENT OPPORTUNITY
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