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Company Name : Carlile Transportation
Location : Anchorage, AK 99501
Position : Client Services Coordinator I and II
Job Description : Carlile: Serving Alaska for 40 YearsCarlile is a trucking and logistics company that’s proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. If you’re looking for a long-term career – on the road or in the office – this is a unique place to build one.Carlile’s training and career advancement programs turn beginning drivers and mechanics into elite professionals able to provide lifesaving supplies to customers living in some of the harshest conditions on Earth. Our Veteran Mentorship Program shows our deep respect for current and former members of the United States Armed Forces – drivers and mechanics as well as professional support staff are all invited to apply to become part of another proud tradition: serving Alaska.Carlile prohibits discrimination due to race; gender, gender identity, or gender expression; sexual orientation; geographic background; national origin; culture; age; disability; veteran status; economic status; marital status; religious beliefs; or genetics.Winner of the NBRI Circle of Excellence Award! “This award recognizes organizations that place a high value on employee experience and customer experience. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results.”BenefitsMedicalDentalVisionHSAWellness ProgramBasic Life and AD&DShort and Long Term DisabilityEmployee Assistance Program401K Plan- after 2 years, 100% of 3% of eligible compensationVacation Accrual7 HolidaysESSENTIAL DUTIESOperate safely and compliance with all established HSSE policies and proceduresDevelop strong relationships with customers, answer questions while researching and resolving issuesTrack and trace cargo and provide necessary information to customersInform customers of applicable policies, requirements, schedule updates and regulations related to shipmentEdit contact information in database, create, run and audit various reports for internal and external customersBuild positive, collaborative relationships with internal employees and departmentsPerform accurate and efficient data entry/keyboarding/typing skillsAssist with administrative duties relating to customer serviceReport on service issues and such as delayed or missing freightCreate and update standard operating proceduresWorks with cross-functional team members to provide quotes and billing corrections/inquiries in a timely mannerOther duties as assignedQUALIFICATIONS (Education, Experience and Certifications)Associates Degree in Logistics, Supply Chain Management, or a related field is preferredHigh School Diploma, or equivalent is requiredTwo to three years’ experience in transportation industry customer service requiredKNOWLEDGE, SKILLS AND ABILITIESFollows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plansExcellent written, verbal and listening communication skillsStrong customer service with a high level of attention detail and accuracyProficient in MS Office applications, including MS Word, Outlook, and ExcelSelf-motivated with the ability to prioritize, meet deadlines, and manage changing prioritiesPossess excellent communication skills, verbal, written, and listening skillsMust have excellent time management skillsExcellent organizational skills, including the ability to work with other departments and organizations and handle multiple projects concurrentlyWorking knowledge of mathematical applicationsMust have knowledge of internet and search sitesWORKING ENVIRONMENTThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.REASONABLE ACCOMODATIONSCarlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.Job Type: Full-timePay: $18.00 – $23.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offReferral programTuition reimbursementVision insuranceSchedule:8 hour shiftWork Location: One location
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