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Company Name : School Specialty, LLC
Location : Mansfield, OH 44903
Position : Customer Care Representative
Job Description : Building a Highly Engaged CultureEverything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:Transforming more than classrooms.®BenefitsSchool Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!Customer Care Representative IThis position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer experiences. Complete work by receiving, investigating, processing, and responding to customer inquiries.The base salary range for this role is $15-$18/per hour and is based out of the Lombard, IL office. Position is 40 hours per week, Mon-Fri, 8am-4:30pm during training.Summary of Primary ResponsibilitiesFirst line of contact for customer or sales reps inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.Partners with associates and/or School Specialty franchises to assure customers’ expectations are exceeded.Identifies and resolves underlying root causes through research and analysis.Develops customer, vendor, and product knowledge expertise.Monitor’s customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.Responds to customers inquires and follows through to completion accurately and within customer timeframes.Receives and processes phone and electronic orders.Diffuses difficult customer situations in a professional manner.Partners with sales team and solicits sale of new or additional educational products or services where applicable.Exercises care within work environment to prevent injuries. Support and follow all company safety policies and proceduresMinimum Experience RequirementsMinimum 1-3 years customer service-related work experience.Minimum one year data entry and keyboarding experience.Disclaimers: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.EEO/AA including Vets and Disabled status as a veteran, and basis of disability or any other federal, state or local protected class.If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.Job Type: Full-timePay: $15.00 – $18.00 per hour
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