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Company Name : Enlightened Inc.
Location : Township of Hamilton, NJ 08619
Position : Customer Service Representative
Job Description : Enlightened, Inc. is conducting a search for qualified Customer Service Representatives (CSR) in and around the Hamilton, NJ area. In this role the CSR will handle inquiries for the New Jersey Department of Family Development and services via inbound calls. While speaking with the Customer on the phone, CSR’s will address and research customer inquiries and provide appropriate and accurate information.This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.Key Tasks: Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.Answers questions on various issues such as child support payments history and account histories.Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.Gathers information, research/resolve inquiries and appropriately documents customer calls.Ability to read and interpret documents on file.Understand and retain a large amount of information.Associate should have the skills to answer and respond professionally to escalate calls, should they arise.Communicates appropriate options for resolution in a timely mannerReview’s the customer needs and informs customers of services and resources available to them.Maintains adherence (attendance, punctuality, use of AUX time).Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.All other duties as assignedQualifications and SkillsHigh School diploma.A minimum of 1 year call center experience in telephone customer service or related experienceDisplay a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.Excellent communication and listening skillsComputer literacy and ability to use multiple programsHigh-Speed Internet access needed to work remotelyAttention to detail and problem solvingTyping Minimum of 35 WPMJob Type: Temp to PermPay: $16/hrSchedule: Monday to Friday8am – 5pmWork Location: Office located at 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619All CSR Candidates (In office and or Remote) must live within a reasonable commuting distance of the Hamilton, NJ officeWHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees’ commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients.Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.Job Type: Full-timePay: $16.00 per hourSchedule:Monday to FridayAbility to commute/relocate:Township of Hamilton, NJ 08619: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Have you ever worked in a call center environment or worked as an Inbound Customer Service Rep?Are you able to pass a comprehensive background check and drug screening?Are you available to work a full-time schedule (37-40 hours per week)?If you were to be selected for this position, would you able to start on the projected start date – March 28, 2022?Will you be able to attend training onsite at the Hamilton, NJ location?Will you be able to attend training without missing time for 4 weeks?How comfortable are you with computers? 1 being the least, 5 being the most.Education:High school or equivalent (Required)Experience:Customer Support & Client Services Occupations: 1 year (Required)Work Location: One location
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