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Company Name : IBM
Location : Ahmedabad, Gujarat
Position : Content Designer
Job Description : Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
We are looking for talented Senior Content Designers (Senior Technical Writers) to help make a meaningful impact on how our customers use our products by leading content design teams to deliver a delightful content experience. You’ll do this by participating in design research to understand user needs so that you can create content proposals that best support users at the right time and in the right context. You’ll design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and other characteristics of quality information. The design team you’ll be joining is part of the worldwide design organization for AI Applications – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers make more informed and data-driven decisions about how to manage their business and services.
Act as Content Experience lead driving a transformative and optimal content experience for a product with Content DesignersManage project tasks and content deliverables using agile methodologies and adhering to content design practicesPropose product design and process improvements, coordinate, and execute content development and user experience strategy.Coach junior content designers and nuture design talent within the team.Shape the content strategy and information architecture by setting high-level content design product goals to ensure a consistent and engaging experience. Analyze complexity, simplify workflows, identify the right problems to solve.Research and design content based on user scenarios by understanding personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews and iteratively conduct user testing/research to validate content.
Drive a cohesive end-to-end content experience that moves cusrtomers through every phase of their product journey and drives their actions.
Evaluate content requests and work with stakeholders to understand the business problem, goals, and outcome.
Work with design research, UX, visual design, and other stakeholders on the end-to-end delivery of the content proposal and optimal content experience.Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product documentation, and multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
Deliver clear, inclusive, accessible, and translated content for a global audience adhering to content design practicesCollaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
Share work in progress, along with giving and receiving critiques.
Required Technical and Professional Expertise
Command of U.S. English writing, curating, and editing content for accuracy, clarity, and usability.
Modeling and formatting content into viable, feasible, and desirable solutions.
Proven experience simplifying complex content for users.
10+years of total experience.
Demonstrated experience leading
Researching and studying a subject and its context to inform content.
Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
Can define and apply consistent voice and tone throughout a content journey.
Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).
Foundational understanding of UX design and design research.
Proven communication skills (written and verbal).
Portfolio or samples of previous work must be presented.
An awesome and positive attitude.
Preferred Technical and Professional Expertise
Experience working in an agile, squad-based, continuous delivery development model.
Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team based environment.
Experience with digital adoption platforms such as Walkme.
Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree. .
About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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