Director of Support Services Job Vacancy in Nu Skin Provo, UT 84601 – Latest Jobs in Provo, UT 84601
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Company Name : Nu Skin
Location : Provo, UT 84601
Position : Director of Support Services
Job Description : We are hiring for a Full-Time Director of Support Services at our downtown campus.
About Us:
Nu Skin Enterprises, Inc. (NYSE: NUS) is a leading beauty and wellness company, powered by a dynamic affiliate opportunity platform. We help people live, look and feel their best with products that combine the best of science, technology and nature. Backed by more than 35 years of scientific research, Nu Skin develops innovative products including Nu Skin® personal care, Pharmanex® nutrition and the ageLOC® anti-aging brand which includes an award-winning line of beauty device systems. Nu Skin operates in approximately 50 markets worldwide in the Americas, Asia, Europe, Africa and the Pacific. Nu Skin is committed to sustainability, including global initiatives such as transitioning to reduced and sustainable packaging for all products by 2030. Our Nu Skin Force for Good Foundation strives to improve children’s health, education and economic circumstances throughout the world. We promote a culture of being a “force for good” in the world, along with our commitment to provide a diverse, equitable and inclusive work environment for both personal and professional growth. Nu Skin was named to the Forbes list of the “World’s Top Female-Friendly Employers” in 2021 and to the list of “America’s Best Employers” for 2022.
About the Role:
The Director of Support Services for the Americas region to lead out on executing the customer experience and service strategy. Lead a full organization of 300+ call center agents and multi-layered management including in-house + BPO operations.
What you’ll do:
Establish goals and coach existing Customer Care teams and business partners by providing necessary direction, support, and motivation.
Demonstrate innovation by creating or enhancing processes that will improve customer satisfaction, empower productivity, and improve the ability of Nu Skin’s customer support representatives to respond to customer needs.
Establish and evolve reporting on SLAs, critical metrics, and other relevant insights; regularly communicating data to leadership teams.
Stay abreast of overall business targets, schedules, and activities.
Act as a change agent, systematically driving continuous improvement and operational excellence.
Partner with support functions to improve and streamline customer experience. Functions include: Value Stream, Compliance, Legal, Regional Sales, Marketing, Digital and Learning & Development.
Collaborate with BPO partners to ensure proper staffing, training, QA, CSAT performance objectives are met.
Partner with finance to ensure budget objectives are met and articulate recommended adjustments based on changes in business operations that impact staffing requirements.
Continuously question and challenge the status quo of all enterprise functions impacting the customer experience. Actively lead out on innovations and solutions.
What you’ll need:
Bachelor’s degree in Business, Communications, or related field
8-10 years relevant work experience
7+ years Management experience
Strong Direct Selling industry knowledge with an understanding of business processes and policies
Recruitment, hiring, and management of Call Center organization
Responsible for the daily management of employees (in office and remote) and BPO agents
Monitor, analyze and find solutions to issues and activities
Partner with regional and global teams to find solutions to experience issues
Bonus points for:
Fluency in Spanish in a plus!
Benefits & Perks:
You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You’ll also be empowered to prioritize what’s important to you through flexible work arrangements and a generous vacation policy. Thinking about expanding your family? We have generous maternity and paternity leave, too.
Our Commitment:
We are committed to seeking, developing, and empowering diverse individuals and perspectives. We seek to be a global community where every employee, entrepreneur, and consumer knows and feels they belong. We are proud to be an equal opportunity employer, and success at Nu Skin is independent of race, age, gender orientation, sexual orientation, religion, or disability.
Applicants with disabilities who need assistance with the application process may be entitled to reasonable accommodation in accordance with applicable law. If you need assistance in completing an application or participating in an interview because of a disability, please email our Talent Acquisition team at recruiting@nuskin.com.
Information you provide on your application will be processed according to our Privacy Policy, which is available for you to review at https://www.nuskin.com/en_US/corporate/privacy.html. For questions about this policy, please contact us at privacy@nuskin.com.
Nu Skin does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid for unsolicited candidates submitted directly to hiring managers. All candidates must be submitted by approved vendors who have been requested to make a submission for a specific job opening by our Talent Acquisition team.
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