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Company Name : BuroHappold Engineering
Location : Hyderabad, Telangana
Position : IT Support Officer
Job Description : The Burohappold Engineers India Pvt Ltd is seeking a hard-working team-player to take up the position of IT Support Officer (ITSO), The successful candidate will report to the Regional IT Manager and will be part of the AIME BH IT team.
We are looking for a dynamic self-starter who is resourceful and works well under pressure.
Main purpose of the job:
The successful applicant will be in charge of maintaining and supporting equipment and infrastructure of the official IT system and manage business applications, with the helpdesk support who is the first point of contact of all IT issues. This is a busy and interesting role in the BH, which we are looking to fill with an individual who a team-player is willing to adapt to the requirements of the position, which may vary during your time at the Embassy.
Type of contract
Permanent
Grade
Senior Administration, Administration
Area of Expertise
Business Services
Region
US, Middle East, India and Asia
Office / Project Location
Hyderabad
Ref No
5706
Main duties and responsibilities:
IT Administration, User Support, Change and Security:
Act as first point of contact for users on IT and be responsible for advice on use of systems form Hyderabad location.
Stakeholders’ management: Attend VIP users to resolve their queries related to IT.
Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.
Act as single point of contact for changes for Hyderabad location to change management team.
Liaise with the Helpdesk to resolve IT issues and act as 1st point of contact for technical visits.
Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable, and reset passwords via helpdesk.
Use administration tool to grant access to the BH shared area and apply permissions to folders.
Add/remove/manage users to printer groups and manage scanner accounts.
Manage shared mailboxes and distribution lists.
Be responsible for IT Security Procedures.
Manage the server backup regime. Ensure backups are successful and troubleshoot report issues to Centralized IT Team.
Maintain tape media rotations and keep a track of offline tapes movements.
Ensure the software/hardware support contracts renewed/updated on time.
Escalate suspected/observed IT Security breaches.
Play an active role in Business Continuity Plan and Crisis Management Plan.
Management of IT consumables e.g. toner cartridges
Manage security patch deployments for the servers/desktops/laptops/switches/Wi-Fi controllers
Manage Wi-Fi networks for Hyderabad location
Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations.
Hardware:
Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g. desktops, laptops, printers, servers (depending on clearance) and Smartphones).
Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.
Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.
Install and maintain hardware/peripherals and support cabling, switches, etc.
Maintain the Inventory of IT equipment.
Shadow IT:
Desk-side application support
Desk-side user support / training / handholding
Smart phone configuration / assignments
Television and Video Conferencing
Key Competences:
Proven work experience of 4 to 5 yrs. as a Desktop Support Engineer, Technical Support Engineer or similar role
Working knowledge of office automation products and computer peripherals, like printers and scanners
OS: Windows 10 and Windows Server 2016
Basic knowledge of Active Directory, IP configuration, DNS, DHCP
General troubleshooting knowledge related to hardware and software
Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.
Awareness of ITIL process: Incident, Change and Problem
Awareness of centralized backup process
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Desirable qualifications, skills and experience:
Fluency in English, Hindi and Telugu is desirable
Required competencies:
Collaborating and partnering, delivering value for money, managing a quality service, delivering at pace
Educational qualification:
Any graduate degree
Buro Happold is proud to be a practice of a diverse range of professionals that reflects the countries in which we operate. In order to truly benefit from this diversity we must create an environment in which employees feel they can be themselves. Buro Happold actively promotes inclusivity across the practice to enable every individual to reach their full potential, feeling included is good for all of us. This begins with a fair and inclusive recruitment process which focuses on your skills, competencies and experiences in relation to the role. We recognise and are committed to change the lack of representation of minority groups in our industry, and particularly welcome applications from Black, Asian and minority ethnic individuals, disabled people and women across all our offices. We understand that through collaboration, diverse people with different experiences develop the most innovative and elegant solutions.
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