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Company Name : Hawaiian Airlines
Location : Lihue, HI
Position : Manager, Operations – LIH Station
Job Description : At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Manager, Operations orchestrates and directly oversees the daily operation under the direction of the General Manager. Leads and directs Airport Operations employees in all matters concerning operations, ensuring service standards are exceeded.
Key Responsibilities
Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees
Ensure airport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition
Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work
Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc.
Communicate to all front-line employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and customer service standards
Resolve employee issues escalated by Leads and Chiefs; manage compliance and regulatory reporting and associated follow-up with employees, including conducting and supporting investigations, on-the-job injuries and drug and alcohol testing and related follow up
Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends. Develop action plans as they relate to employee dependability
Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee engagement and recognition programs
Coordinate with regulatory training requirements for Airport Operations employees
Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers including travel agents, assist direct sales and customers with special needs
Other duties as assigned by manager
Minimum Requirements
High School diploma or equivalent
1 year of supervisory or management experience
Must be able to successfully manage multiple projects
Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments
Must possess and demonstrate core values such as mutual respect, personal integrity, and honesty
Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner
Must be able to travel when required, and be flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)
Must be detail oriented with a proven ability to proactively manage a complex departmental budget
Must be flexible and adapt well to change
Proficient in MS Office (i.e.Word, Excel, Access, Outlook)
Must become GSC (Ground Security Coordinator) qualified within 6 months of starting/transferring into position. Will not be able to perform any GSC duties until properly qualified
Must have received the COVID Vaccine by date of hire
**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications
Associate or Undergraduate degree
3 years supervisory or management experience
3 years experience in the airline or hospitality industries
Proficient in a second language, particularly Japanese, Mandarin, Korean, Samoan or French
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Reader’s Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
This post is listed Under Hawaii jobs
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