Service Desk Technician Job Vacancy in nVent Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Company Name :
Location : Mumbai, Maharashtra
Position : Service Desk Technician

Job Description : We’re looking for people who put their innovation work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
In this position, you will get to:
Researching and identifying solutions to software and hardware issues
Diagnose and troubleshoot technical issues
Asking customers targeted questions to quickly understand the root of the problem
Properly escalation of unresolved issues to appropriate nVent teams ( network team, security team, etc. )
Providing prompt and accurate feedback to customers
Referring to internal database or external resources to providing accurate tech solutions
Ensuring all issues are properly logged in the nVent ticketing tool
Prioritizing and managing several open issues at one time
Doing follow up with clients to ensure their IT systems are fully functional after troubleshooting
Documenting technical knowledge in the form of notes and manuals
Performing hardware/operating system review for all new and re-installations for single or multi users and troubleshoots software installation, configuration and set up issues
Performing pre-installation activities and post installation follow up
Continuously upgrading knowledge and skills related to new product rollouts, existing products and new technology to increase proficiency in a technical support capability
Handling purchase of PC/telephone hardware and software
Academic background in Bachelor’s Degree
Previous experience in or with Minimum 2 years of work experience as a Technical Support Engineer / Desktop Support Engineer / IT Help Desk Technician or similar role
Hands-on experience with Windows OS environments and systems
Working knowledge of Active Directory, MSOffice, Office 365, and Exchange Outlook
Ability to diagnose and troubleshoot basic technical issues
A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2 billion, high-performance electrical company with a dedicated team of 8,800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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