Team Member – Customer Service-PERSONAL LOANS-Customer Service Job Vacancy in Kotak Mahindra Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name :
Kotak Mahindra
Location : Mumbai, Maharashtra
Position : Team Member – Customer Service-PERSONAL LOANS-Customer Service

Job Description : JOB Role:
•Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s
• Welcome calling / dispatch of welcome kits PDC/ NOC
• Customer retention and limiting foreclosures as budgeted.
• Responding to customer emails/letters and handling phone calls and walkins
• Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues
• Lead Generation through references
• Handling RBI and BO complaints and responding to them
• Replying to customer emails and letters.
• Reporting MIS and tracking it daily for team members.
• Any other customer care related activities.
• Handling team escalations and taking it to closure.
• Handling 5 people who will be team members
Job Requirements:
• Qualification – Graduate from a recognized University.
• Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
• Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

This post is listed Under  Mumbai jobs

Disclaimer : works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company