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Company Name : Imagine Technology Group
Location : Maricopa County, AZ
Position : Technical Support Specialist
Job Description : Job descriptionTechnical Support SpecialistWe are seeking a problem solver, detail-oriented, thorough, and organized intermediate/expert Technical Support Specialist to join our growing team. In this position, you will be responsible for providing high-level technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.At ITG we live by our Vision Statement by passionately providing customized technology solutions to help companies be more efficient and profitable. We build strategic partnerships with our clients and communities. We value corporate social responsibility and integrity, and providing our team members an experience of growth, challenge, and balance.Technical Support Specialist Job Responsibilities: Respond to customer tickets and issues on the phone, via email, in person, or through remote accessTroubleshoot Hardware and Software to ensure customer productivityWork with software vendors to install, upgrade, and troubleshoot customer softwareTroubleshoot and diagnose printer, scanner, and copier issuesCarries out software, network, and hardware performance tuningUnderstand and troubleshoot basic networking issues on computers, printers, and other peripheral devicesUnderstand and troubleshoot basic VOIP phone functionsMaintain knowledge of current technology trends and new technologiesDocument hardware and software updatesPrepares reference material for users by drafting operation instructionsTechnical Support Specialist Qualifications/Skills: Excellent problem-solving and troubleshooting skillsThe ability to communicate technical information in an accessible manner to non-technical usersBasic knowledge of networking principles and operating systemsBasic knowledge of printers, scanners, copiers, and other office equipmentBasic knowledge of VOIP phone systemsExcellent use of Google and online resources to troubleshoot issuesAbility to effectively prioritize and execute tasks in a high-pressure environmentCustomer-service focusStrong writing, communication, and collaboration skillsTeam PlayerEducation, Experience, & Licensing Requirements: Associate’s degree or above in computer science, information systems, or related field, or equivalent experience is preferredPrior experience working on a Helpdesk, in IT, or similar technical functionPrior MSP Experience is a HUGE PlusJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Work Location: One location
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