AGM – Collection Projects Job Vacancy in Vodafone Idea Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Full Details :
Company Name :
Vodafone Idea
Location : Mumbai, Maharashtra
Position : AGM – Collection Projects

Job Description : Job Req ID: 26592
Mumbai, IN
Function: Other
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Collections & Retentions

Function / Department
Customer Service



Job Purpose
This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
.Ensure Backoffice operation for Allocation, Dunning and Invoice settlement processes
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
Drive National level Projects to increase efficiency and reduce cost
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities
Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with Circle team on achievement of Monthly and Quarterly Target
Collection and Bad Debts Performance
Involuntary.Churn Reduction
Cost of Collections within Budget
New Initiative and Automation
Drive projects related to Collection
Cross functional coordination to achieve organizational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
Explore new avenues for cost reduction and efficiency improvement
Managing Outbound Telecalling Setup through Regional /Circle SPOCs
Collection back office management to support collection processes

Core Competencies, Knowledge, Experience
Target Oriented Approach
Receivables management (Collection expertise)
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills

Must have technical / professional qualifications
Graduate / PG in any field
Excel and Presentation skills
MS Office & Presentation Skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

This post is listed Under  Mumbai jobs

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