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Company Name : Digital Nest Info Media
Location : Hyderabad, Telangana
Position : Customer Support
Job Description : Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Role : Customer Support
Industry Type : Education
Functional Area : Customer Service, Operations
Employment Type : Full Time, Permanent
Role Category : Customer Support
Education
UG : Any Graduate
PG : Any Post Graduate
This post is listed Under Hyderabad jobs
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