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Company Name : NCR Technosolutions
Location : Kolkata, West Bengal
Position : Customer Support
Job Description : Responsibilities:
Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.
Respond promptly to customer inquiries.
Handle and resolve customer complaints within a 1 business-day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Track and follow up on customer interactions
Troubleshoot technical problems and escalate bug reports to management
Requirements :
Fluency in English (Must)
Passion for solving customer issues
Ability to handle confidential information and adhere to established protocols
Strong time management/prioritization skills and multi-tasking ability
Ability to work independently, anticipate problems and suggest solutions.
Ability to engage and interact with customers and prospects in the social media platform.
Experience with relevant applications, including but not limited to:
Web-based content management Systems
Word Processing/Spreadsheet Applications (Microsoft Office, etc)
Social Media Applications (Facebook, Twitter, etc.)
Desired skill:
Fluency in Spanish oral communication.
Benefits:
Excellent base salary
Performance Bonus
Medical Insurance
Flexible working hours
Trainings ( IT Skills)
This post is listed Under Kolkata jobs
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