Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : sbe Entertainment Group
Location : Hyde, PA
Position : Front Desk Supervisor, $19/hour – Hyde Midtown
Job Description : Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates.
Adjust errors and responds to concerns.
Keep records of room availability, rates, etc.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system.
On a daily basis, complete travel agent commissions, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms).
Track and bill “no-show” guests.
Understand and enforce hotel and company credit policies.
Utilize yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue.
Other duties as assigned.
Answer all phone calls promptly and in a courteous manner.
Be knowledgeable of current rates, marketing specials, hotel operations and other information necessary to answer guest inquiries.
Know the layout of the hotel including all room types, suites and meeting rooms.
Have a complete working knowledge of the reservation functions in the hotel.
Be aware at all times of the selling status of the hotel.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
Follow up on any guest requests to ensure satisfaction in a friendly and professional service style.
Process all advance deposits on future reservations, and post each deposit to guest’s reservation.
Balance shift audit and run necessary reports daily.
Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, mail out brochures as requested.
Be aware of, and adhere to the rules and regulation of the hotel and the Reservations department.
Plan and participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
Create and maintain positive relationships with all other departments and know how they relate to the reservations department.
Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries.
Assist with inputting weekend third party reservations such as internet and wholesale.
Perform daily office duties and any other projects assigned by managers.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
This post is listed Under Pennsylvania jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company