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Company Name : Grass Roots India
Location : Mumbai, Maharashtra
Position : Key Skills:
Job Description : About us
GRG India is a leading provider of end-to-end loyalty management services in India.
Our business provides solutions to engage, motivate and Reward people. We offer a
mix of both SAAS products and bespoke solutions to help our clients engage and
incentivize their employees, customers, and channel partners. Our clients include some
of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and
Automotive industries.
Some examples of our products are :
Buzzz – a comprehensive Reward and social recognition product for employee
engagement that helps drive performance and innovation at the workplace. It is
designed to empower business, from accelerating employee engagement to
helping appreciate good work and motivating employees to deliver on business
objectives.
My Incentives – Gamified incentive platform to drive performance for sales
teams and channel partners.
My Supercheques – Dynamic and scalable Reward platform designed to
incentivize and recognize in real-time by issuing digital e-codes. This can be used
for promotions and as a quick and easy Reward for Employees and Channel as
well. Employees can turn their e-codes into digital or physical gift card Rewards.
Key purpose of the role
In this role, you will be responsible for overall client experience with our organization
and our products and services. You will work closely with clients in identifying,
understanding, and meeting their specific needs and pain points. Success in this role
will be demonstrated by improved client retention and satisfaction while growing new
business opportunities with existing clients
Ensure the day-to-day delivery of all operational elements in a timely manner and to a
high-quality standard. Analyse and share integrated output with clients.
Work closely with all departments to ensure the delivery of added value solutions to the
client.
Drive client satisfaction by providing insights and actionable recommendations during
presentations or business reviews and also by providing value-added analysis.
Tajonline India Pvt. Ltd, 3rd Floor, A-Wing, B-Bldg, Mafatlal Chambers, N. M. Joshi marg, Lower Parel – East, Mumbai – 400013, Maharashtra, India Tel:
+91-XXXXXXXXXX. Fax: +91 22 40301152. CIN. No.: U72900MH2000PTC125091 • GST No.: 27AABCT5643A1ZN
Responsibilities of the Role
Customer Satisfaction
Develop and manage strong relationships with clients that ensure retention of accounts.
Ensure high standards of delivery and resolve client service concerns.
Conduct regular formal reviews with clients to ensure satisfaction and identify
opportunities for improvement.
Operational Excellence
Manage the delivery of various accounts.
Prepare appropriate operational documentation for your accounts ie. Monthly program
reports, Statement of Work, Project plan, programme documentation, SOP’s etc.
Develop and manage strong relationships with other internal departments to ensure
outstanding service and solutions.
Financial Performance
Identify potential opportunities to add value and grow client relationships
Responsibility for accurate invoicing, forecasting and financial performance of client
programmes
Work with Line Manager to support the delivery of growth revenue in line with agreed
budgets.
Learning & Growth
Build strong relationships with internal departments to ensure understanding of all
appropriate products and services.
Contribute to product development- Identify and recommend enhanced and new
features that answer clients’ business needs and add value to our product offering.
Demonstrate GRG India values and behaviours in all interactions with clients and
colleagues.
Principal working relationships
External Clients
Main point of contact for client for day-to-day delivery of agreed account elements.
Tajonline India Pvt. Ltd, 3rd Floor, A-Wing, B-Bldg, Mafatlal Chambers, N. M. Joshi marg, Lower Parel – East, Mumbai – 400013, Maharashtra, India Tel:
+91-XXXXXXXXXX. Fax: +91 22 40301152. CIN. No.: U72900MH2000PTC125091 • GST No.: 27AABCT5643A1ZN
Build and maintain ongoing relationships with the identified key persons within the
client organization.
Internal:
Client Solutions Head, AVP Client Servicing
AVP Reward, Senior Manager Operations
Skills and Experience
Essential
Ability to communicate effectively with clients – being able to build rapport quickly &
maintain and develop ongoing productive relationships.
Data Driven Approach – Ability to analyse data and recommend proactive initiatives to
drive value through the program.
Excellent organisational and project management skills.
Ability to plan and prioritise tasks, anticipate problems and act to minimise risks.
Manage time effectively
Ability to juggle multiple projects at once – Thrives on pressure
Proven track record of delivering profitable programmes for clients
Experience: 2- 4 years’ experience in growing engagement and servicing clients.
(Preferably Loyalty programs)
Desirable Personal Qualities
A positive upbeat attitude – able to establish trust easily
Consistent and self-disciplined
Commercial and financial acumen
Excellent written and oral communication skills
Tajonline India Pvt. Ltd, 3rd Floor, A-Wing, B-Bldg, Mafatlal Chambers, N. M. Joshi marg, Lower Parel – East, Mumbai – 400013, Maharashtra, India Tel:
+91-XXXXXXXXXX. Fax: +91 22 40301152. CIN. No.: U72900MH2000PTC125091 • GST No.: 27AABCT5643A1ZN
This post is listed Under Mumbai jobs
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