Associate Job Vacancy in TATA Capital Thane, Maharashtra – Latest Jobs in Thane, Maharashtra

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Company Name :
TATA Capital
Location : Thane, Maharashtra
Position : Associate

Job Description : Education Qualification Bachelor Degree

Skill Set Required “Sound judgment and decision making

Strong investigation skills

Effective listening skills

Excellent verbal and written communication skills

Demonstrate proficiency in attention to detail

Ability to overcome objections from customer as well within departments”

Primary Responsibilities “Resolve and respond through call & email to customer requests/complaints related to various products and services

Gather and analyze current and historical data from customer records to respond to service requests/complaints

Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints

Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals

Appropriately prioritize and organize tasks to meet TAT Adherence

Take control of customers complex request/complaint and provide resolution and response by co-ordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT

Identify & record root cause of each request/complaint for further analysis

Regular follow-ups with customer & within department for resolution”

Preferred Experience Previous experience in Complaints/Requests Management in NBFC/Bank

Relevant Experience 1 to 3 Years in managing requests/complaints

Location Thane – Maharashtra

Grade J3

Role Central Customer Servicing Executives

Process Customer Service – CCS

Required Count 6

This post is listed Under  Mumbai jobs

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