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Company Name : MacGregor
Location : Navi Mumbai, Maharashtra
Position : Customer Care Handler
Job Description : MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.
Purpose of the position
Performs timely activities associated with the customers’ enquiries as well as maintains good relations with stakeholders
What you’ll need to succeed:
Frequent contact with counterparts on customer’s sideVerifying the completeness, fulfilling and following-up customer’s enquiriesProcessing enquiries according to their prioritiesHandling nonconformities and claimsHandling ERP system operationsIdentifying risk enquiries, updating and following up all necessary dataObtaining and providing all necessary instructionsIntroducing newcomers to tasks, system and processParticipating in cross-functional projects
The role holder shall also perform any other duties assigned to him/her by the Company.
Degree educated or equivalent through relevant operational experience
Fluent in English, written and spokenComputer skills; MS office basics, G Workspace and ERP system (SAP) knowledge is an assetTeam player, interpersonal skillsCommunicativeSelf-motivatedAccurateAccountableEfficient
Other : Possesses sound business acumen. The positions will be accountable for KPIs
Quality, Environment, Health & Safety (QEHS): Responsibility for conforming to the Cargotec Code of Conduct, QEHS Policies of MacGregor as well as requirements of ISO9001, ISO14001 and OHSAS18001
You will be part of:
By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of Integrity, Quality and Safety. With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with salary request and CV.
MacGregor is part of Cargotec
MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
MacGregor solutions and services for handling marine cargoes, vessel operations, offshore loads,crude/LNG transfer and offshore mooring are all designed to perform with the sea. www.macgregor.com
MacGregor is part of Cargotec. Cargotec’s (Nasdaq Helsinki: CGCBV) sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people.
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