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Company Name : SSP Fittings Corp.
Location : Twinsburg, OH 44087
Position : Customer Service Representative
Job Description : Customer Service RepresentativeBenefits: Profit Share401(k)401(k) matchingDental insuranceCompany paid disability insuranceEmployee assistance programGym ReimbursementFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programTuition reimbursementVision insuranceOn site gym/workout centerWe offer profit share which averages 40+ hours paid per year, gym on site, private gym reimbursement, prescription reimbursement, Cleveland Clinic Care on site once per week, company paid short- and long-term disability, company paid life insurance, MMO medical, Guardian dental, VSP vision, Thanksgiving turkey, Christmas gift from CEO, annual picnic, and so much more!!!Come join our team at SSP, 2019 IndustryWeek Best Plants Winner, a great place to work. Check out our website and hear from our Associates why they enjoy working at SSP, along with a message from our CEO!SSP is an OEM manufacturer of instrumentation fittings and valves.Essential FunctionsOrder Entry and confirm pricing for both US and international customersListen to customers’ questions and concerns, and provide answers or solutionsProvide information about products and servicesHandle returns or complaintsRecord details of customer contacts and actions takenSupport to Distributors and End Users via phone, fax or emailMaintain a follow up on the customer, whose query you had solved, ensuring they are satisfied with your answerAssist in processing sales leadsProficient use of Sales Force Customer Relationship Management (CRM) program for documenting support provided via telephone and emailInternal positive interaction with production, quality, accounting, engineering and warehouseComply with US export regulationsApply Lean Manufacturing/Continuous Improvement methods and tools to make work process improvementsObserve and apply department and company Safety policies and proceduresOther duties assigned by ManagerCompetenciesFollow-through (reliability)Solid computer skillsStrong written and verbal communication skills (customer service)Knowledge of Quality ISO procedures and Lean Standard WorkWork EnvironmentOffice environment; moderate noise.Frequent talking and/or hearing.Regular sitting.Occasional walking/standing on the production floorQualificationsHigh School Diploma or GEDStrong phone skills and capabilitiesSome college course work, preferredMicrosoft Excel and Word experience, preferredAAP/EEO StatementIt is the employer’s policy that equal employment opportunities be available to all employees and applicants without regard to race, sex (including pregnancy, childbirth and related medical conditions), age, color, religion, national origin, ancestry, military or veteran status, disability, genetic information, or any other status protected by federal, state or local law.Job Type: Full-timePay: $45,000.00 – $50,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfit sharingTuition reimbursementSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:SSP is committed to keeping our employees safe and will follow evolving guidelines from our local, state and federal agencies.Education:High school or equivalent (Preferred)Experience:Account management: 2 years (Required)Work Location: One location
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