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Company Name : Guardian Flight
Location : South Jordan, UT 84095
Position : Flight Coordinator/Dispatcher
Job Description : Job Description:
***$500 SIGN ON BONUS PAYABLE AFTER 90 DAYS OF EMPLOYMENT***
Our mission of providing care to the world at a moment’s notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
Guardian Flight is currently seeking a full time Flight Coordinator/Dispatcher to join our Communication Center in South Jordan, UT. The Communication Center is a fast-paced environment where Flight Coordinators work both individually and in a team environment to coordinate requests for patient transports via air ambulance across the United States. The Communication Center is responsible for customer interaction, coordinating aircraft arrivals for patient transport, and monitoring both helicopter and fixed wing aircraft in flight. This exciting position promotes continued employee growth as you work closely with pilots, nurses, paramedics, aircraft mechanics and administrators to ensure our patients are flown to their destination in a safe and timely manner.
The Communications team works 12-hour shifts, scheduled for 7 shifts in a 14 day pay period (bi-weekly), with both day and night shift available. This schedule uniquely combines weekday/weekend shifts to allow employees 5-7 days off in a row each pay period providing for better work/life balance. Position includes benefits including medical, dental and vision, paid time off (PTO), extra-shift pay, call-in pay, holiday pay and a 401K with an immediate company match. Position allows a $1.00 hourly increase at 1 year of employment, as well as annual merit increases.
Starting pay is $19.00 per hour.
Job training provided.
QUALIFICATIONS
The ideal candidate will have:
Previous dispatch experience is preferred
Previous customer service and/or sales experience
The ability to type at least 35 WPM
Excellent verbal and written skills
Problem solving and conflict resolution skills
Proven ability to handle multiple tasks and rapidly changing priorities while maintaining attention to detail and superior customer service
Basic math skills
Time management skills
General geographic knowledge and map reading skills
Working knowledge of Microsoft Word, Excel, Outlook and Internet search engines
Ability to think and act quickly under pressure
Ability to answer and field calls from multiple phones
Ability to learn quickly
Ability to take direction and feedback well
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Regularly required to reach with hands and arms; speak and hear
Frequently required to sit for long periods of time
Occasionally required to stand and walk
Talk/hear – must be able to communicate, detect, converse with, convey, express oneself, exchange and process information independently
Adequate concentration/Memory skills
Ability to comprehend and understand information
Ability to take constructive feedback
Meet project deadlines
Interpersonal communication skills
Ability to apply good judgment
Decision making
Ability to take direction
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team – We respect each other and achieve together what no individual can alone.
Innovation – We are driven to develop solutions that inspire progress.
Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership – We are accountable for what we do and take pride in how we do it.
Citizenship – We are dedicated to being good stewards in the communities we serve.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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