Helpdesk Executive Job Vacancy in CBRE Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Full Details :
Company Name :
Location : Mumbai, Maharashtra
Position : Helpdesk Executive

Job Description : Posted
Service line
GWS Segment
Role type
Areas of Interest
Facilities Management
Mumbai – Maharashtra – India
Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.
Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.
Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.
Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint
Update caller on status of call and get feedback after successfully completion of the call.
Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, etc.
Provide information to occupants on general enquiries.
Provide daily, weekly, monthly MIS on the complaints received with status
Graduate of Any Stream

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