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Company Name : Kotak Mahindra
Location : Mumbai, Maharashtra
Position : RCU Digital Fraud Team Member-Ho & Support-Internal Control
Job Description : Job Role:
Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.
Thorough knowledge on regulatory requirements on handling digital frauds
Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.
Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.
Sending rejection letters to the customers
Immediate action on the UE raised and ensure end to end investigation and closure.
Recommend Process changes basis learning
Tracking & follow up on the Unusual Events & Incidents to ensure timely closure
Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.
Regular updating of NCIF & CIBIL
Handling internal as well as external communications
Excellent written and oral communication skills
Minimum 2 years of work experience
Strong analytical, communication & follow-up skills
Good knowledge of Ms Excel, Ms Word & PowerPoint
Capability of pre-empting risks & trend and eye for details.
Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes
Capability of pre-empting risk lines & trends through data.
Strong follow-up ability & keenness/ Proficient in Excel.
Good presentation and networking skills.
This post is listed Under Mumbai jobs
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