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Company Name : Riverside Payments
Location : Vancouver, WA 98661
Position : Technical Support Representative
Job Description : About Riverside Payments: Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.We are determined to grow our organization and we are hiring immediately for technical support agent for our merchant services support department. With a team that operates with a foundation built on family, community, teamwork, and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume’ today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!Responsibilities: Support our merchant’s various payment processing technologies via email, text, and phoneAssist merchants with installations of credit card terminalsWork with vendors and merchants to install/convert POS SystemsConfigure/Test/Ship credit card terminalsTroubleshoot and resolve hardware and configuration issuesAdd detailed notes in the CRM systemContribute to the Riverside Payments Knowledge baseDeliver exceptional customer service to our merchantsOrder equipment and accessories as neededOther duties as assignedMinimum Qualifications and Skills: Prior working knowledge in technical supportTeam player with excellent written and verbal communication skillsProficient with Microsoft Office products and G SuiteStrong analytical skills to study, solve and record solutionsDetail-oriented, works well under pressure, capable of handling multiple tasksAbility to solve problems quickly and creativelyImpeccable time management skillsHigh school diploma of GED requiredMinimum 1 year experience in technologyPreferred Qualifications and Skills: Prior experience in Merchant ServicesPrior exposure to POS or terminal technologiesAssociate Degree in technology or related fieldFamiliar with CRM softwarePrior call center experienceJob Type: Full-timePay: $18.00 – $21.00 per hourBenefits:Health insuranceVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Customer support: 1 year (Preferred)Work Location: One location
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