Aircraft Records Ops Support Specialist Job Vacancy in Southwest Airlines Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034

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Company Name : Southwest Airlines
Location : Phoenix, AZ 85034
Position : Aircraft Records Ops Support Specialist

Job Description : Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary
The Aircraft Records Ops Support Specialist is responsible to provide real-time support for issue management for real-time impacts to the operation, inventory control and data corrections.
Responsibilities
Provide real-time support for error correction in CDCS for aircraft that are in a locked status
Real-time resolution of alerts to include: incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventory
Being able to use analytical thought process to resolve the above issues quickly to ensure aircraft can depart with no delay
Single level data corrections
Coordinate and disperse unresolved requests to appropriate Records Team with more expertise
Problem solves single level parts/inventory problems
Demonstrate the ability to utilize a workflow tool to resolve or escalate issues
Provide Aircraft Records support to AEMP locations
Be familiar with all MPM procedures and Records training procedures to perform role successfully and timely
Train peer Analysts/Specialists on work functions and software
Assist Projects & Performance (P&P) Team to test new Technology updates
Assist with special projects or research as designated by Analyst, Team Lead, Supervisor, or Manager
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Must have the ability to think analytically and be able to solve problems timely
Must possess strong task organization skills
Self-motivator with ability to perform requiring minimal supervision
Maintain high quality output even in complex situations with tight deadlines
Must be highly organized, detail oriented, exhibit strategic thinking skills, and effective communicator
Must excel in the use of analytical and thorough research skills to troubleshoot problems
Must work effectively under demanding time constraints, completing assignments and projects with accuracy
Must be proficient in utilizing workflow tools such as Quickbase, Salesforce, Documentum, AirVault or similar workflow tools
Ability to effectively and appropriately interact/communicate with peers, senior peers, and operational Teams such as Maintenance Control, Production, Quality Control, Planning, Engineering and other Records Teams
Able to travel to other Southwest cities to develop training and strategize with Teammates
Maintain Customer focus with regards to operational on-time departures
Working knowledge and understanding of aircraft systems, aircraft maintenance, and technical documentation is desired
Able to display flexibility to shift changes periodically
Experience with Quickbase applications, Salesforce, Documentum, or similar workflow tools

EDUCATION:
Required/Preferred
Education
Required
High School Diploma or GED
Required
Bachelor’s Degree or equivalent work experience

WORK EXPERIENCE:
Required/Preferred
Years of Experience
Description
Required
4 Years
relevant work experience in lieu of Bachelor’s degree
Required
2 Years
Aircraft records with an Air Carrier or MRO preferably at Southwest Airlines Preferred 2 years knowledge and experience in the use of an integrated aircraft maintenance data collection and tracking system

Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to travel, up to 5%, with some overnight stays to meet the requirements of the position

Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

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Southwest Airlines is an Equal Opportunity Employer

This post is listed Under Arizona jobs

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