Child Support Specialist 1 (PCN DOR113) Job Vacancy in State of Alaska Anchorage, AK – Latest Jobs in Anchorage, AK
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Company Name : State of Alaska
Location : Anchorage, AK
Position : Child Support Specialist 1 (PCN DOR113)
Job Description : The Child Support Services Division is recruiting for multiple Child Support Specialist 1’s to fill full-time permanent positions in our Anchorage Office.
What you will be doing:
The mission of the Child Support Services Division is to collect and disburse child support payments. We strive to ensure children receive their support through cooperation, collaboration, and using innovation to drive our success with the communities, partners, and families we serve. The Child Support Specialist I represents the full working professional level involved as a team member in the establishment, modification, and/or collection of child support. Under general supervision, as a member of the customer service center or a case management team, this position determines, performs or directs performance of required actions in case preparation and investigation to collect court-ordered or administratively determined child support payments from responsible parents, to determine paternity, to establish child support orders and to maintain quality customer service.
Our organization, mission, and culture:
Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees. Our Director has a vision to be the Amazon of Child Support. In your role you will have a direct influence on the agency’s ability to effectively and efficiently attain federal and department goals and objectives. Working in specialized teams, your position will require you to perform duties independently as well as the ability to work directly with other co-workers and teams across the agency. The work is high volume, fast-paced, and challenging within an administrative office environment.
The work conditions you can expect:
Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression. Once training is completed, Child Support Services offers a variety of work schedules to help with your busy life.
Who we are looking for:
The ideal candidate will possess the knowledge, skills, and abilities to successfully perform the following key job tasks:
Conducting interviews and performing in-depth reviews of court and administrative child support orders
Calculating monthly child support obligations
Interpreting and applying program rules, regulations, policies and procedures, and effectively communicating program information and requirements in precise and understandable terms, both verbally and in writing
Analyzing household income documents (including tax returns, pay stubs, and employer reports) and expenses, and enforcing the collection of payments on delinquent or past-due accounts
Ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher
Minimum Qualifications
Two years of experience in a child support agency performing complex clerical or accounting tasks related to enforcement or collection activities. This experience is equivalent to some Accounting Clerk or Office Assistant 2 positions with the State of Alaska or equivalent elsewhere.
OR
Two years of experience directly applying statutes, regulations, program requirements, or similar criteria or guidelines, used to process, review, and evaluate:
applications for employment, programs or services, loans, licenses, and/or permits; or,complex documents associated with, but not exclusively limited to insurance or employment benefit enrollment or claims, investigations or collections and similar activities, tax processing, investment, or real estate transactions.
OR
Two years of experience involving extensive person-to-person contact, explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; or interviewing.
Substitution:
Postsecondary education from an accredited college will substitute for the required experience (3 semester hours/4 quarter hours equal one month).
Special Note: some positions require incumbents pass a background investigation to meet security requirements for access to State and national databases.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
BACKGROUND CHECK
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
COVER LETTER REQUIREMENTS
A professionally written cover letter is required and is key to an interview for this position. The cover letter must clearly describe, in detail, how you meet the minimum qualifications for this position. Explain the experience you gained that is applicable to the minimum qualifications, the employer, position, and the number of months you worked there. Please give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.
Please attach the cover letter to your application before submitting it online, or you may fax or email it using the contact information listed below. The cover letter will be required prior to the closing of this recruitment. Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.
RESUME
A resume is not required for this position.
INTERVIEW PROCESS
Qualified applicants will be contacted for an interview at the CSSD Anchorage Office.
At the time of interview applicant must submit:
Copies of all performance evaluations received for the last two years. If performance evaluations are not available, you may substitute a written statement explaining why they were not available, or two letters of professional reference.
Typing certification (dated within one year) showing the ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher. Typing certifications are available at any Alaska Job Center location. Location information is available at the following web page: www.jobs.state.ak.us/offices/index.html
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required prior to the closing of this recruitment. Transcripts can be attached to your application or faxed using the contact information below.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
For applicant password assistance please visit:
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position please contact the hiring manager:
Name: Tasa Nagel
Title: Administrative Officer 1
Email: dor.cssd.directors.office@alaska.gov
Phone: (907) 269-6800
Fax: (907) 787-3399
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman’s Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers’ Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee http://doa.alaska.gov/drb/retirement/index.html for additional information
Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.
See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information
This post is listed Under Alaska jobs
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