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Company Name : ADCI – Tamil Nadu
Location : Chennai, Tamil Nadu
Position : Customer Service Associate
Job Description : Bachelor’s degree or equivalent.
Fluent in English verbal and written communication.
Minimum 1 year evidencing exceptional customer service.
Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet.
Good comprehension skills — ability to clearly understand and relate to the issues customers raise.
Good composition skills– ability to compose a grammatically correct, concise, and accurate written response.
Effective problem-solving skills.
Ability to approach problems logically. Ability to demonstrate learning and decision-making skills.
A natural ability to building rapport
Book Depository are an online book retailer, acquired by Amazon in 2011. We are a leading international book retailer with a unique offer; over 20 million books and free delivery worldwide (with no minimum spend). We ship thousands of books every day from our fulfillment centers in Gloucester, United Kingdom, and Melbourne, Australia, to more than 130 countries across the world — displaying prices in 37 different local currencies. Our vision is to provide “All Books Available to All” by improving selection, access and affordability of books. We currently sell on our own Website (bookdepository.com) as well as on third party platforms: Abe Books (abebooks.com) and 15 Amazon Marketplaces (US, UK, AE, TR, SGT, SE, PL, NL, JP, IT, FR, ES, DE, CA AND AU).
As an associate you’d be directly handling customer inquiries via email with goals focused on efficiency, quality and customer experience that’d change over time.
Key Responsibilities:
o Handle Customer inquiries via email with a customer centric approach.
o Achieves quality and productivity performance targets
o Investigate and resolve account-specific issues related to book shipments
o Communicate issues to appropriate teams as necessary for quick resolution
o Report all product and service-related trends to the Customer Care Leaders
o Reply to pre-order questions and promotions via email.
o Provide guidance through the online ordering process.
o Address and resolve post-order questions regarding shipping, billing, and delivery.
o Utilize a variety of software programs to resolve customer inquiries.
o Other general administrative duties as assigned
o Achieves quality and productivity performance targets.
Fosters a positive team environment and collaboration within the site.
Approachable, cooperative, professional, and a team player.
Enthusiasm and strong self-motivation to drive results
Demonstrates appropriate sense of urgency and adaptability in response to changing business needs
Basic familiarity with web-based technologies and HTML is highly desirable.
Strong analytical skills. Must be able to understand problems that customers are facing, categorize, document, and decide when and to whom to escalate them.
This post is listed Under Chennai jobs
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