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Company Name : Provo Emergency Communications Center
Location : Provo, UT 84601
Position : Emergency 911 Dispatcher
Job Description : $18.00 – $27.35 hourly. Based on demonstrated proficiencies and meeting established criteria, the career series advancement for a Public Safety Telecommunicator is expected to be as follows:Upon hire: $18.00/hr. starting pay (Public Safety Telecommunicator I)After 1st Year: $19.85/hr. (following successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)After 2nd Year: $20.35/hr. (following successful completion of annual performance appraisal)After 3rd Year: $22.45/hr. (following successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)After 4th Year: 2.5% annual merit raise until the range maxDays, graves, and swing shifts (schedule is bid for approximately every 4 months). Applicant must be able to work various shifts. Employee is also required to work holidays and weekends. Current schedule is four 10-hour days. Schedule is subject to change.This is a responsible, comprehensive position performing highly technical monitoring of multiple telephones, radio channels, and computers, to assure prompt and efficient dispatch of all public safety personnel in emergency and routine circumstances for Provo City Emergency Services. The individual appointed to this position will be required to perform the following duties: assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year; receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies; perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services; analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure; maintain radio contact, current status and location of all law enforcement, emergency medical, and fire units in the field; use interactive interrogation skills to elicit specific pertinent and often times crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening; log vehicle compounds for both police related calls and private property; maintain computer and hard copy Rolodex information for after-hours business contacts; perform various record keeping, filing, indexing, and other general clerical work; maintain on-call notification lists for emergency call-outs; and coordinate after-hours transient assistance. Assist other staff members as needed, and perform other related duties as required.Job Type: Full-timePay: $18.00 – $27.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveRetirement planTuition reimbursementVision insuranceSchedule:10 hour shiftCOVID-19 considerations:If you have recently been exposed to COVID-19 it is required to wear a mask when entering the department. If you have a positive test and or are in quarantine please make arrangements for a zoom interview.Education:High school or equivalent (Required)Work Location: One location
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