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Company Name : Vodafone Idea
Location : Ahmedabad, Gujarat
Position : AGM – Postpaid Process & Delivery (Service Provisioning PF)
Job Description : Job Req ID: 25601
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters
Highlight issues to circles/Factory Lead for timely response & solutions.
Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams
Key Result Areas/Accountabilities
Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory
User id management across partners, circle teams – CPOS, CRM, DKYC App, Billing system and other applications
Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions
On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation
Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution
Identify process deviations / gaps basis customer VOC and SRD feedback analysis
MIS to all stakeholders
Core Competencies, Knowledge, Experience
Understanding or work experience of customer life cycle, Regulatory norms & compliance
Inter Personal & problem solving skills
Exposure & understanding of business IT system & provisioning platforms.
MS office package
Must have technical / professional qualifications
Graduate with a minimum 7-10 years of experience in service provisioning roles
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
This post is listed Under Ahmedabad jobs
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