Customer Service Agent-Spanish Bilingual Job Vacancy in Unicity International Inc Orem, UT 84097 – Latest Jobs in Orem, UT 84097
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Company Name : Unicity International Inc
Location : Orem, UT 84097
Position : Customer Service Agent-Spanish Bilingual
Job Description : Unicity is a multi-level marketing company doing business globally in more than fifty countries. We provide world-class health and wellness products and a leading business platform that together Make Life Better for people worldwide.
Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
The position will work Monday through Friday and 9-5p. We currently have a hybrid work schedule where you would work from home most days of the week and may be asked to come into the office for various meetings.
Customer Service Agent Qualifications / Skills:
Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Experience Requirements:
Must be bilingual in English and Spanish
Previous customer experience preferred
Benefits and perks:
Medical, Dental, Vision and other medical benefits begin within a month
11 paid holidays
Vacation
401k matching
Employee Product Credit/Discounts
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