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Company Name : Primary Residential Mortgage Inc
Location : Hurricane, UT 84737
Position : Customer Service Representative
Job Description : Position purpose – Responsibilities/Duties/Functions/Tasks
The purpose of this position is to interface with PRMI Servicing clients where PRMI holds their home mortgage.
Takes incoming calls and provides follow-up (which may include other departments) when appropriate
Assists customers with payment options, due dates, loan details, setting up online accounts/payments, etc.
Returns calls in a timely manner
Monitors emails and responds appropriately
Listens to borrower concerns
Makes out-bound calls for non-default loans
Provides instructions to borrowers regarding borrower authorization on file for 3rd parties and how to change mailing addresses
Obtains information from borrowers to research payment when appropriate and tracks payments
Interfaces with other corporate departments for data sharing as needed
Qualifications
Strong communication, customer service, analytical, and problem solving skills
Excellent writing and editing skills
Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions
Ability to multi-task
Knowledge of Microsoft Office applications (i.e. Word, Excel, Outlook, Powerpoint, etc.)
Ability to keep abreast of all changes and adapt them into daily routine
This post is listed Under Utah jobs
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