Entry Level – Support Technician Job Vacancy in CCBank Orem, UT – Latest Jobs in Orem, UT

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Company Name : CCBank
Location : Orem, UT
Position : Entry Level – Support Technician

Job Description : Orem, UT, USA
Full Time
Job Description
Entry Level – Support Technician
Orem, Utah
Full – Time
Base Pay (DOE) + Quarterly Performance Bonuses + Benefits
CCBank is looking for an entry level Support Technician for our fast paced IT department. The ideal candidate would be comfortable troubleshooting desktop computer issues, basic networking issues, and performing help desk duties. The candidate will also be responsible for assisting remote banking customers with setup and troubleshooting of their remote banking systems.
Responsibilities
Assisting with the employee helpdesk through ticketing system, then phone support and occasionally traveling to branch locations for support calls
One on one training and setup for some remote banking customer applications
User management and maintenance with Windows Server
Creating, editing, and deleting users in email and other internal bank applications and tools
Helping to ensure the Bank’s compliance with federal and local regulations
Setting up and supporting workstation and computer systems
Assisting with project development and planning
Other duties as assigned
Requirements
Strong work ethic and self-motivation to stay on task
Proven work experience in a technical customer service role is preferred
Must be professional and empathetic when working with bank customers and employees
The ability to create a plan to complete projects and then adhere to that plan is critical
Ability to setup and configure workstation and server hardware in a Windows environment
Great at organizing, prioritizing and multitasking
Experience with Atlassian products is preferred, but not required
Experience working in an Agile environment is preferred, but not required
The employee must occasionally lift and/or move up to 40 pounds such as switches, routers, servers and computers
The employee must adhere to local business hours
The employee needs to be available after hours for planned maintenance work and occasional emergency coverage
The ability to travel to other buildings or other geographic locations is required

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