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Company Name : Collective Health
Location : Lehi, UT 84043
Position : Member Claims Associate
Job Description : We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
Collective Health is growing its Member Services team in Lehi, Utah! As part of our Member Services team, each Member Claims Associate operates core processes to run our employer-sponsored medical plans and assists our members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operations—processing medical claims accurately, ensuring medical claim’s timeliness, researching and responding to complicated member issues, and handling the sophisticated details related to regulatory requirements, our network partner relationships, and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team.
As a Member Claims Associate, you can expect to learn and become a professional in the payer-side of healthcare. With the support of our established and knowledgeable teams across both Lehi and San Francisco, you will be an integral part of scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry.
What you’ll do:
Execute the daily operations of a health plan, including processing medical claims, researching and responding to our members’ most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affect our business
Be part of the team that is continually adapting to optimize efficiency and scalability
Think critically and strategically to continually boost teamwork and communication across offices
Gain additional skills and knowledge across different areas of our business over time
Develop in-depth industry expertise in the healthcare economy
Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of our team
Reporting to the Manager of Member Claims, this is an essential role on our Customer Experience team
About you:
Above all, you are driven, curious, and take ownership for everything you do
You can become proficient with a large volume of information quickly
You are a committed team player
You are excited to build and adapt to the adventures of working on a rapidly growing team
You are passionate about being a part of a fast-growing company
You possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
Nice to have:
Bachelor’s degree or 1 or more years of work experience
In addition to base salary, you will be eligible for stock options and benefits like health insurance, 401(k) and flexible time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.
About Collective Health
Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruitingaccommodations@collectivehealth.com.
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