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Company Name : Vodafone Idea
Location : Ahmedabad, Gujarat
Position : AGM- Postpaid Process & Delivery(Service Provisioning)
Job Description : Job Req ID: 21123
Location:
Ahmedabad, GJ, IN
Function: Other
About:
Job Purpose
Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters
Highlight issues to circles/Factory Lead for timely response & solutions.
Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams
Key Result Areas/Accountabilities
Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory
User id management across partners, circle teams – CPOS, CRM, DKYC App, Billing system and other applications
Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions
On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation
Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution
Identify process deviations / gaps basis customer VOC and SRD feedback analysis
MIS to all stakeholders
Core Competencies, Knowledge, Experience
Understanding or work experience of customer life cycle, Regulatory norms & compliance
Inter Personal & problem solving skills
Analytical Skills
Exposure & understanding of business IT system & provisioning platforms.
MS office package
Must have technical / professional qualifications
Graduate with a minimum 7-10 years of experience in service provisioning roles
This post is listed Under Ahmedabad jobs
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