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Company Name : Confidential
Location : Edison, NJ 08837
Position : Call Center Representative
Job Description : Must speak English, Call center experience is a plus, manage high volume of calls and be able to multi-task.We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities- Manage large amounts of inbound and outbound calls in a timely manner- Follow communication “scripts” when handling different topics- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently attend educational seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree”Full Time Opportunity:YesWork RemotelyNoJob Types: Full-time, ContractPay: $18.00 – $20.00 per hourSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Experience:Sales Experience: 1 year (Required)Work Location: One location
This post is listed Under New Jersey jobs
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