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Company Name : StubHub
Location : Draper, UT 84020
Position : Fraud Specialist
Job Description : A fraud agent’s job is to research high-risk transactions to identify possible cases of fraud. You will use the training we provide, natural instincts, fraud tools, and social media platforms like Facebook to prevent fraud losses and to provide a positive customer experience for our fans!1-2 years of experience preferred Your work will have a great impact on the business, and help spread excitement for concerts, theater, and sports around the world. We are an ambitious and close-knit team dedicated to preventing fraud!Responsibilities:Research and analyze transactions with a sense of urgency in an individual working environment.Contact customers in order to verify transactions.Analyze account history and trends to take appropriate action on accounts.Identify fraud patterns and communicate observations to the team to prevent future fraud on the site.Support Customer Experience through tickets and chat to limit any negative impact fraud screening has on our customers.Provide feedback to colleagues and management regarding vital changes and updates; including policies, upgrades, and potential queue changes.Protect StubHub’s shareholders and the integrity of our brand.Requirements:Has a passion for StubHubFraud experience in e-commerce or bankingHigh level of integrity and confidentialityWorks well in a team environment as well as an individualKnowledge of Microsoft Outlook, Word, and ExcelMust be well organized with keen attention to detailMust be proactive and demonstrate effective follow-up skillsExcellent interpersonal skills and ability to prioritize numerous tasksCOVID-19 considerations:Proof of vaccination is required for any position that may require access to StubHub offices or facilities, or contact with co-workers, customers or the public as part of an employee’s work (subject to exemptions required by law).Job Type: Full-timePay: From $60,000.00 per yearBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftWeekend availabilityExperience:fraud: 1 year (Required)Work Location: One location
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