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Company Name : Avestacs
Location : Hyderabad, Telangana
Position : INDIA – Customer Care Resource
Job Description : Job Title: Customer Care Resource
Location: Hyderabad preferred, (Pan India is also fine) – Night Shift
Experience: 1 – 3 years
Notice Period: Immediate to 30 days (if serving)
About Client:
Our customer is a 100% automated & cloud-based distribution management company providing the tools necessary for hotels to seamlessly connect to global demand with the click of a button. Managed services include Operations, Contracting, Billing, Accounting, ARI Tracking, and Technical Development. Our Company’s Mission is to remove friction caused by manual and labor-intensive processes in all of the business endeavors that we undertake internally and externally. They work with leading hotel groups and hotel technology companies to provide innovative and scalable distribution solutions.
Responsibilities
Understand and internalize their products and unique selling points.
Answer incoming customer emails and calls regarding questions and issues on their
Gather customer information and determine the issue by evaluating and analysing the symptoms
Diagnose and reproduce customer reported problems and manage the resolution of the problem – including ability to communicate with technical team to troubleshoot as well as communicate resolution to customers effectively.
Develop, manage, and generate customized reports providing performance reports for client
Reconciliation of AP and AR
Maintain high level of professionalism when interacting with clients
Ad hoc projects needed to provide client satisfaction and company growth
Stay current with system information, changes and updates
This post is listed Under Hyderabad jobs
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