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Company Name : Clark College
Location : Vancouver, WA 98663
Position : IT Customer Support Technician – Entry
Job Description : Clark College is currently accepting applications for a full-time, entry-level permanent classified Information Technology (IT) Customer Support position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment of the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees. Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Brad Avakian, Vice President of Human Resources, 360-992-2986, firstname.lastname@example.org, 1933 Fort Vancouver Way, Baird 012, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Act as the first point of contact for incoming technology requests.Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.Create and deploy standard PC imaging for installation on computer workstations for Faculty, Staff, and student labs.Resolve application software issues and implement bug fixes within critical systems.Ensure continuous customer support and contact with customer.Escalate critical system interruptions with IT incident response personnel.Create a safe, bias-free working environment, which engenders respect for differences.Perform related duties as required.
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Work Experience: Two years in the following areas:
Answering technical assistant calls, logging tickets, and walking clients through technical issues.Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.Using diagnostic tools in the repair of hardware and software.Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.Customer Service Skills: ability to provide excellent customer service that consistently meets or exceeds the needs of customers.Communication Skills: ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed. Problem Solving Skills: ability and willingness to seek/offer appropriate assistance in order to solve problems in an efficient and timely manner.Education: Associate degree.Self-directed: and ability to work independently.Organizational Skills: strong organizational and time management skills. Ability to accurately and thoroughly document work and keep all documentation up to date. Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.Vaccination requirement: Per Washington State Proclamation 21-14.1: college employees must be fully vaccinated. Your COVID-19 vaccine status must be validated by the Human Resources office prior to the commencement of work. Requesting a disability or religious exemption would be done through the Human Resources office.
Job Readiness/Working Conditions:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.This position is represented by Washington Public Employees Association.Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Starting Salary: $4,608 month Range: 01IT Code: 482CS
Benefits package includes insurance, retirement, annual and sick leave, disability, flexible spending account, and tuition waiver.
Required application materials must be completed and submitted online by 3 p.m., March 28, 2022.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College Online ApplicationLetter of application describing background and experience related to qualifications and responsibilities of the positionCurrent résuméUnofficial copy of all transcripts/certifications uploaded with online application or delivered to the Human Resources office in person or by fax (360-992-2873).Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs
To contact Clark College Human Resources, please call (360) 992-2105.
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901.
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on the campus, and crime statistics for the most recent 4-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133. The most recent Annual Security Report can be viewed here: http://www.clark.edu/campus-life/student-support/security/report.php
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College Human Resources
March 14, 2022
This post is listed Under Washington jobs
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