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Company Name : DigiCert
Location : Lehi, UT 84043
Position : Lead Service Desk Technician
Job Description : ABOUT DIGICERT
DigiCert is the world’s premier provider of high-assurance digital certificates. Since our founding in 2003, we’ve been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customers’ needs. A better way to enrich our employees’ lives with opportunities to create the unexpected. Some people just want a job – others want to transform themselves and the connected world we live in. If you’re the latter, join us in finding better ways to help people believe in their digital interactions.
Position:
Service Desk Lead
Description:
Under the direction of the Service Desk Director, you will lead and train other team members on roles and responsibilities associated with IT Service Desk. Take the lead on assigned day-to-day operations. Help with individual team member performance. Make sure all compliance requirements are met. Have solid experience with corporate software, hardware needs. Be an all-round resource to help the team. Be able to share IT knowledge gained over years of experience with the Service Desk team.
Responsibilities:
Lead Help Desk Team members: Manage schedules, create process improvements, ensure team is productive, and ensure customer requests are handled accordingly
System Administration: Demonstrated knowledge of networks, telecom, and corporate applications, and hardware.
Help Desk: Provides customer service, delivery, ticket metrics, and inventory
Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
Establish and maintain IT vendor relationships
Perform IT – related purchases and track spending
Procure hardware
Collaborate with other teams on projects
Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable
Work closely with Service Desk IT-PM to manage various team projects
Travel when needed to various parts of the world
Qualifications:
S. in Computer Science, Business Administration, a related field, or a combination of education and experience
5+ years IT Service Desk experience
Experience with Okta, Jira, AD, Office, Slack, Zoom, etc.
Telecommunications experience
Organizational skills: managing multiple projects at a time
Communication skills: able to effectively communicate, good vision able to work through challenging situations
Very good organizational skills
ABOUT DIGICERT
DigiCert is a leading provider of scalable security solutions for a connected world. The most innovative companies, including the Global 2000, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports SSL/TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management platform, Central®. The company has been recognized with dozens of awards for its enterprise-grade management platform, fast and knowledgeable customer support, and market-leading growth.
DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, colour, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.
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