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Company Name : State of Washington Employment Security Department
Location : Olympia, WA
Position : Program Operator – RSEA (PS5) Telework
Job Description : Description
At the Employment Security Department we provide our communities with inclusive workforce solutions that promote economic resilience and prosperity. We help people find jobs, bridge gaps in employment and provide paid family and medical leave.
To learn more about our Mission and Values please visit: Link to ESD Values (Download PDF reader).
Our Employment Connections Division is currently recruiting for a Statewide Program Operator to provide leadership for our Reemployment Services and Eligibility Assessment (RESEA) Programs. This position is available for telework and will serve as the primary subject matter expert for the RESEA program. Developing expertise in all Employment Connections (EC) programs and WIOA supported programs, including Integrated Service Delivery. You will work in tandem with other system Program Operators and fully support the Customer-First model. Aligning and implementing service delivery strategies that integrate and leverage various program resources to strengthen services for customers. RESEA focuses on the reemployment needs of UI claimants.
If providing life changing programs is appealing to you, we invite you to apply!
Duties
As a Statewide Program Operator you will provide leadership, coordination and direct the implementation of the RESEA program, special projects and improvement initiatives assigned under Title Ill of the Workforce Innovation and Opportunity Act (WIOA). Including, but not limited to, rural community and upward mobility initiatives, apprenticeship pathways, and initiatives designed to prepare workers for the impact of Al, globalization, and the shifting of manufacturing industries will have on the future labor market.
What a typical day looks like:
Support and encourage use of co-enrollment for RESEA program participants to reduce duplicative and administrative activities providing a more positive customer experience.
Serve as subject matter expert, at the expert level, for RESEA program and serve as support to other EC programs as needed.
Responsible for the interpretation, implementation and application of state and federal laws, agency policy and agency procedures.
Partnering with field staff to develop processes that improve internal and external services to meet program objectives/outcomes, achieve WIOA integrated service principles and ensure services provided meet customer’s needs.
Provide real-time, on-going staff training to field staff to include selection of and participation in the development of a multi-faceted training system to include in person, on-line, mentors, and video options.
Support UI Ambassador program.
To request a detailed PDF of this position click here.
Qualifications
Required: Qualified candidates will have one (1) or more of the following experiences and/or education.
Option 1: A combination of education and/or relevant experience not less than nine (9) years of Program experience in managing staff in a diverse, multi-functional, customer-focused service delivery environment.
Option 2: Bachelor’s degree and five (5) years of experience in managing staff in a diverse, multi-functional, customer-focused service delivery environment.
Option 3: Master’s degree and three (3) years of experience in managing staff in a diverse, multi-functional, customer-focused service delivery environment.
Additional Requirement of Employment:
Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
Per Governor Inslee’s Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated.
Please note that any offer of employment is contingent upon you providing verification of your vaccine status. No start date will be approved until you verify your status.
Supplemental Information
Please submit your Cover Letter, and Resume with your Online Application through the “Add Attachments” field. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as “see attachments” may be considered incomplete.
Why work with us?
Our agency’s mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value collaboration, diversity, equity, inclusion, innovation, and integrity, investing in our people and service with kindness. We understand that a work environment that respects your work/life balance is key; that’s why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value and trust our employees are empowered to grow and develop into their best self.
Modern Workplace
We are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We’re working to update our facilities all over the state to enhance both the client and employee experience.
Opportunity for All
The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.
If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson at jeanette.nelson@esd.wa.gov or 564-200-2475, or the Talent Acquisition Team, or Washington Relay Service 711.
Other Information
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.
This post is listed Under Washington jobs
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