Analyst 1, Workforce Management Job Vacancy in Comcast Sandy, UT 84070 – Latest Jobs in Sandy, UT 84070
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Company Name : Comcast
Location : Sandy, UT 84070
Position : Analyst 1, Workforce Management
Job Description : Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for developing and managing reports that impact the customer’s experience and improve business results. Utilizes forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise. *The position is 100% virtual, though the successfully hired candidate must reside in the states listed in the posting.*
Job Description
Core Responsibilities
Researches and analyzes diversified data to draw valid conclusions. Evaluate and implement new methods and techniques for operational improvement.
Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites.
Acts as team leader of various projects and participates in teams implementing new improvements.
Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision.
Owns projects, analyses, and recommendations that span the breadth of the Division, either cross-regionally or involving multiple queues.
Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team.
Serves as a role model to others and acts as a team ambassador.
Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews.
Confidently leads and presents results of analysis and recommendations in senior-level discussions.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor’s Degree
Relevant Work Experience
0-2 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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