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Company Name : JPMorgan Chase Bank, N.A.
Location : Mumbai, Maharashtra
Position : Application Support
Job Description : Our team
‘Asset and Wealth Management Production and Infrastructure’ (AWMPI) is comprised of a global management team who specialize in –
Production Support (Application Services Delivery)
Technology Infrastructure Architecture and Engineering
Distributed Computing Infrastructure Support
End User Technology
Infrastructure Solutions Management
AM Rapid Response Team
This position is for Production Support “DevOps Rapid Response” role in Asset & Wealth Management – Asset Management. The individual will support production/application activities for all AM Technology Batches. This position is based in Mumbai, India
Responsibilities and Deliverables:
The Production Support Analyst will handle the day-to-day application support activities for Asset Management, relevant applications and its overnight batches.
Candidate will work closely with business stakeholders, Infrastructure, App Dev teams and other production support teams within the organization
The role demands to support the batches/applications on weekdays/weekends hence will require candidate to work in shifts (Morning, General and afternoon).
Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production stability
Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
Remediation of Information Risk Gaps within applications
The role requires the ability to provide rapid response to queues of incidents, participate in root cause analysis (RCA) efforts, assists with building up knowledge base articles and documentations.
Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
Automate manual tasks and streamline processes using scripts and scheduling tools.
Strong troubleshooting and debugging skills
Individual will be responsible to ensure that the applications batches met their required service level agreements and application stability. He/she will be responsible to support process improvements to continuously improve the stability and performance of these applications.
Candidate must have willingness to learn new technologies and business processes as required.
5+ years’ experience in an application and technology support and be familiar with DevOps model.
Strong Sybase, Oracle PL/SQL coding / debugging skills.
Strong understanding of ETL logic – Informatica, Pentaho
Experience with UNIX/Perl/Python scripting.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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