Customer Service Representative Job Vacancy in SILAC Insurance Company Salt Lake City, UT 84111 – Latest Jobs in Salt Lake City, UT 84111

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Company Name : SILAC Insurance Company
Location : Salt Lake City, UT 84111
Position : Customer Service Representative

Job Description : *A sign-on bonus up to $1,000 may be given upon the successful completion of 90 days.* (For external candidates only)
Customer Service Representative
Want to work for one of the fastest growing insurance companies in the nation? SILAC Insurance Company in Salt Lake City, Utah is actively seeking multiple full-time Customer Service Representatives to provide service and product knowledge for our Customers, Agents, and IMOs through inbound and outbound communication channels. If you enjoy providing friendly assistance to our partners and clients, then we want you as our Customer Service Representative!
This customer service position has a starting salary of $19/hour and has a potential of hybrid work schedule after the successful completion of in-office training. In addition, SILAC provides an immense variety of benefits and perks, including:
Paid Time Off
Birthday Pay
Paid Volunteer Time
Paid Holidays
Parental Leave
Tuition Reimbursement
Referral Bonus
Employer Contributions to 401k
Semi-Annual Incentive Program
Subsidized Transportation
Employer HSA Contributions
Company Parties
Company SWAG
Employee Recognition, and more!
Additionally, we offer our customer service representative the following benefits:
Traditional and High Deductible Health Plans
HSA and FSA options
Dental
Vision
Pet Insurance
401k and ROTH
Life Insurance (up to $50K employer paid)
Short-term and Long-term Disability (employer paid)
Supplemental Life and Disability coverage
Identity Protection
Employee Assistance Program
If this sounds like the right customer service opportunity for you, apply today!
ABOUT SILAC INSURANCE COMPANY
During the Great Depression, Doc Ross went on a mission to help people; and with a borrowed $20 bill, our great company was formed. Those humble beginnings – and Doc’s initial mission of helping people – have remained at the forefront ever since. We now celebrate our 86th year of providing straightforward & competitive products for clients, delivering best-in-class service to our agents & business partners, and propelling the success of our employees.
Our identity has evolved since entering the annuity space in 2018; and we will continue our commitment to be an adaptable, innovative, and trustworthy insurance company in the days ahead. SILAC has been awarded Top Workplaces in 2016, 2017, 2020 and 2021 honor by The Salt Lake Tribune. In 2019, we were given WINK’s Trailblazer award for Multi-Year Guaranteed Annuity sales. Per Wink’s Sales & Market Report, we increased our Multi-Year Guaranteed Annuity market share the greatest percentage of any company, from 2018 to 2019. In 2020, we were named the 3rd Fastest Growing Life Insurance Company by S&P Global Market Intelligence. Multiple annuity products of ours are also consistently among the top ten across the life insurance industry (independent agent arena).
Our company has a national reputation for caring – but it’s our SILAC family that truly sets us apart. Nothing is more rewarding to us than the positive words of our own employees. At SILAC, we have families, mentors, friendships, and above all, good, quality people who care about succeeding together as a company. Teamwork, creativity, collaboration, gratitude, and integrity are among the values that are championed here. Come join our SILAC family!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a customer service representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration.
Some administrative duties are intertwined in the role of a representative. These duties may include research and resolutions of situations that vary in nature. SILAC provides ongoing training to enhance the knowledge and accuracy in responding to inquiries of diverse complexity.
SILAC is looking for a detail-oriented individual that possess the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions.
CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS
High school diploma or GED
1 year in customer service from educational, professional training, or work experience
Experience with PC applications, such as MS Word, MS Excel, and Outlook
CUSTOMER SERVICE REPRESENTATIVE WORK SCHEDULE
Our hours are Monday through Friday from 6:30 AM to 5:00 PM MT. Shifts will start between 6:30 AM and 8:30 AM MT.

Next Training Class to begin on March 30, 2022
Training is Monday through Friday 8:00 am to 4:30 pm MT
ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel you’ll be perfect as our Customer Service Representative, apply now using our initial 3-minute application.
SILAC is an Equal Opportunity Employer.

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