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Company Name : Weyerhaeuser
Location : Salt Lake City, UT 84115
Position : Customer Service Representative
Job Description : Description
This is an office based, full-time, non-exempt position reporting to the Area General Manager. The CSR’s primary function is supporting the sales function for existing and prospective customers to sell Distribution’s full range of products, including engineered lumber, plywood, OSB, distributed products and dimension lumber.
This is a sales position that will primarily support the Utah market from Salt Lake City Distribution Center.
Key Functions:
The Customer Service Representative has a key role in our organization. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product replenishment activities, etc. This person will assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage EDI and MyWey orders. Additional responsibilities include processing claims, executing transfer sales, and maintaining the pricing database. Excellent PC skills are required to develop and generate sales and inventory reports, while supporting the development of sales presentations and organizing customer events and training. In the process of performing all these functions, the successful candidate will strive to gain product knowledge and learn all aspects of the business.
Responsibilities include
Comprehensive knowledge of products handled by the area distribution center
Strong knowledge of order entry and reporting processes
Knowledge of Distribution customers, their businesses and customer needs
Knowledge of how products are stored and transported
Knowledge of order administration, delivery processes
Knowledge of claim and return processes (vendor and customer)
Interpersonal skills; ability to work well with Sales Reps; liaison with purchasing; works with customers to solve problems
Good problem-solving skills; proactive in solving customer issues; uses positive approaches in managing conflict
Professional communication skills
Ability to effectively use tools, such as SAP, Excel to generate sales; (e.g. order entry, pull reports and provide information to customers)
And other duties as assigned by manager.
Qualifications
1 to 3 years of work experience or related degree
The successful candidate must work well with others and effectively contribute to an unbeatable high performing team.
This person will have a high level of initiative, a passion for winning, a can-do attitude, excellent interpersonal skills, a demonstrated track record of success, excellent oral and written communication, and presentation skills.
Must be creative and have a drive for overcoming obstacles and accomplishing goals.
Strong PC skills including MS Excel.
Bachelor’s degree preferred
About our Wood Products Distribution Business
We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets. Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business. We’ll get you what you need, when you need it.
Our experienced operations team with over 40 LEAN greenbelts provides a safe and efficient delivery service. About our Wood Products Business We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and also provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.
About Weyerhaeuser
We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.
We know you have a choice in your career. We want you to choose us.
Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.
ST1
Job Customer Service, Design, Sales & Marketing
Primary LocationUSA-UT-Salt Lake City
Schedule Full-time
Job Level Individual Contributor
Job Type Experienced
Shift Day (1st)
Relocation Assistance Not Available
This post is listed Under Utah jobs
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