Level 1 IT Support Technician Job Vacancy in Compu-Phone Voice & Data, Inc. Brooklyn, NY 11238 – Latest Jobs in Brooklyn, NY 11238
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Company Name : Compu-Phone Voice & Data, Inc.
Location : Brooklyn, NY 11238
Position : Level 1 IT Support Technician
Job Description : We are looking for a full-time IT Support Technician that is willing to learn configuration of Cloud Communication Systems. Primary functions are to work hand in hand with our onboarding and field teams to configure equipment (Routers, Switches, VOIP Phones and other equipment) as well as work on client technical support tickets.This is an awesome opportunity for someone who:Is motivated, client-focused, and constantly striving to learn more.Is passionate about configuring, deploying and maintaining VoIP systems and entry level networking equipment (ie routers, switches, ATA devices).Is resourceful and positive when approaching technical issues. We expect full ownership of tickets. You also need to know how to find answers – and when to escalate.Is super-motivated to learn all about new VoIP features, sit in on trainings, be proactive about what’s new in the market and discovering new innovative ways to help our clients.Believes in NO DRAMA and that there is always a positive way to solve a problem.We believe in documenting all our work and contact with clients. We follow our Standard Operating Procedures and create new ones as necessary. We create a shared consciousness and work as an integrated team. We work hard, but play hard. If that doesn’t resonate with you, please do not apply.The ability to positively interact with customers and have a drive to serve them is absolutely required.A good-fit team member comes prepared, understands their skill set and wants to improve it by learning outside of work, and always has the best interest of the customer at heart. This is a fast-paced environment and tasks change each day.We are located in New York City, the right candidate can expect a competitive compensation plan depending on skill level, with benefits offered. Future growth of knowledge, skills, duties and compensation is available for people who want to grow!Work RemotelyNoJob Type: Full-timePay: $40,000.00 – $45,000.00 per yearBenefits:401(k)Health insurancePaid time offSchedule:Monday to FridayWork Location: One location
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