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Company Name : Cyberoam
Location : Ahmedabad, Gujarat
Position : Title Intern
Job Description : Ahmedabad, India Office
Job Requisition Number: ININ69
Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com
Working as part of the Global Service Management Team this role will have specific responsibility for the effective management and improvement of the Incident Management and Service Request Processes.
What You Will Do
Support PC hardware components, desktop operating system software, and application software.
Perform standard Image Deployment process
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. Communicating with vendor for warranty claims.
Perform Asset Check and Inventory
Contribute to Sophos Technical Documentation and can provide user training for basic hardware and software use.
Provides reports to immediate superior on daily tasks and activities
Performs other functions and requests assigned by immediate superior
What You Will Bring
Knowledgeable on different Operating System (Win10, MacOS)
Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
Must be available to work a minimum of 10-16 hours per week.
Must be available and willing to commit at least six (6) months initially for an internship.
Must be pursuing an undergraduate or graduate level degree in a computer related field
A basic understanding of computer network cabling and network file and print services.
Must be able to lift 25 pounds.
Ability to prioritize tasks and efficiently manage time.
Good oral and written communications skills
Ability to respond effectively to inquiries or complaints
Ability to develop, maintain, and promote strong internal and external relationships
What’s Great About Sophos?
Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
Global trivia competitions to keep our minds sharp
Global Mental Health days off work for all Sophos to help employees relax and recharge
Monthly employee wellbeing webinars and training to support employee health and wellbeing
Employee rewards and thanks, such as our free annual subscription to Calm
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
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