Customer escalation associate, Fire TV Hotspot Job Vacancy in ADSIN – Maharashtra Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Company Name :
ADSIN – Maharashtra
Location : Mumbai, Maharashtra
Position : Customer escalation associate, Fire TV Hotspot

Job Description : Good verbal and written communication skills
Bachelor’s degree in any discipline
Experience of working on MS WORD and EXCEL

Job summary
The Amazon Connectivity Solutions Group (CSG) is part of the Amazon Devices team, which designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?

Connectivity Solutions Group (CSG) based in Mumbai is looking for a customer obsessed individual to manage customer escalations through the lifecycle of a subscription. This includes keeping track of escalations, ensuring < 4 Hr turnaround for all escalations, ensuring proper close looping with the customer on escalations and contributing to continuous improvement of customer experience. Key job responsibilities Accurate tracking of all customer escalations to the customer experience team. Coordinating and executing resolution (non technical issues) < 4 hours Close looping with the customer on resolution 1 to 2 years of work experience Demonstrated ability to work in a cross functional set up, managing customer escalations effectively This post is listed Under  Mumbai jobs

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