Customer Success Manager Job Vacancy in Clientbook Lehi, UT 84043 – Latest Jobs in Lehi, UT 84043

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Company Name : Clientbook
Location : Lehi, UT 84043
Position : Customer Success Manager

Job Description : Company Stuff: Clientbook is a small, but well-funded SaaS company that’s growing as fast as the weeds in your yard in summer. And we need awesome people to join our team (more on that below).So, what do we do? Good question. We’ve created an industry-leading mobile app and platform that enables high-end retail sales associates to actively clientele. Not sure what clienteling is? That’s ok, most of our employees didn’t either when we hired them. Clienteling is basically the art of building long-term relationships with clients. Some might call it relationship-based selling. Anyway, that’s what we do, and we’ve helped hundreds of jewelry, music, fashion, and furniture, (plus a whole bunch of other) stores to increase sales and drive repeat business. When it comes to retail, we’re their biggest champion. But enough about us. If we call you for an interview, we’re confident you’ll check us out in advance at www.clientbook.com.*Here is where you come in.Clientbook is looking for a Client Success Manager to make sure that Clientbook’s retail clients (mostly jewelry stores and fashion boutiques) are onboarded with the product properly, see the value that the Clientbook app is having in their stores, and support their ongoing product questions and requests. Once a client signs up, you are their main point of contact going forward. Your job is to make sure that clients are succeeding with Clientbook so that they continue to pay for the product and even upgrade their subscription as time goes on.**The Customer Success Manager is a highly organized relationship expert. You will be managing a portfolio of 100-200 retailers and will need to identify and implement new, scalable ways to onboard and support clients as your portfolio grows.**Sound good? Keep reading for more specifics about what the typical job responsibilities will be.**What you will do here.Manage a portfolio 20-25 clients who are at different stages of onboarding.Interact with senior management and provide input on our customer success and onboarding process.Determine how to connect and build relationships with another 80+ clients who are at different stages of app usage.Provide outstanding client service by phone and email.Collaborate across all departments including customer success, sales, and product to ensure a consistently great client experience.Talk to clients on the phone and help them gain additional value out of Clientbook’s products.Review usage data to understand which clients need additional support and training.Proactively reach out to clients to help them implement features to improve their experience.Recommend new Clientbook products and features and upsell existing clients.**What we hope you will bring.Rest assured that we’re not going to expect you to have decades of experience for a position that requires a quarter of that. We’re reasonable humans. We also don’t care about your high school GPA or what you got on the ACT. What we’re hoping you’ll bring is:Self-starter. We are a small, but fast-growing team and you won’t have anyone managing your day-to-day work.Detail-oriented. You’ll have a portfolio of clients from day 1, all at different stages of usage with Clientbook. You’ll need to keep track of who these people are, what problems they are trying to solve, and what you’ve discussed with them in the past.Analytical. You won’t be doing calculus, but you will need to read graphs and understand how a customer is doing based on usage patterns.People person. You’ll be on the phone every day with different clients across the country. If you don’t like talking to others, this may not be the job for you.Able to break down concepts easily for others. You will essentially become an expert in their business and will need to teach them specific processes to make their business more successful at clienteling.Ability to think like a business owner.Why join us?We can’t promise you free meals every day or free massages, but we can promise an exciting environment where hard-working individuals are regularly presented with new challenges and opportunities for growth. As a young company on the rise, we are constantly providing employees with opportunities for advancement. Here are a few additional reasons to give us hard consideration:Competitive pay and benefits.We have a brand-new office, stocked with food, a game room, gym, and cool people.We’ve built an innovative product that is fundamentally changing the retail/SMB space.Our leadership listens and is open and transparent.Did we mention diligent and dedicated coworkers that make work not feel like work?Career growth and opportunity according to what you want to do.Cool swag, endless snacks, and unlimited PTO.Free car-wash subscription (see, we saved the best perk for last).**Clientbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.*Job Type: Full-timePay: $52,500.00 – $65,000.00 per yearBenefits:Dental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)Education:Bachelor’s (Preferred)Experience:Customer Support & Client Services Managers: 1 year (Preferred)Work Location: One location

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