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Company Name : Innovative Systems Architect Corp
Location : Hill AFB, UT 84056
Position : Help Desk Technician
Job Description : We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.ResponsibilitiesProvide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solving processFollow up with customers, provide feedback and see problems through to resolutionUtilise excellent customer service skills and exceed customers’ expectationsEnsure proper recording, documentation and closureRecommended procedure modifications or improvementsPreserve and grow your knowledge of help desk procedures, products and servicesSkillsProven working experience in providing help desk supportProficiency in EnglishWorking knowledge of help desk software, databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationJob Type: Full-timePay: $36,000.00 – $48,000.00 per yearBenefits:Dental insuranceHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceRetirement planTuition reimbursementSchedule:Monday to FridayAbility to commute/relocate:Hill AFB, UT 84056: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Computer hardware support: 1 year (Preferred)software support: 1 year (Preferred)License/Certification:CompTIA Security+ (Preferred)US Citizenship (Required)Security clearance:Secret (Preferred)Work Location: One location
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