Middleware Operations Level 3 Support for Automation Anywhere/Appian Job Vacancy in Citi Chennai, Tamil Nadu – Latest Jobs in Chennai, Tamil Nadu

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Citi
Location : Chennai, Tamil Nadu
Position : Middleware Operations Level 3 Support for Automation Anywhere/Appian

Job Description : The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Education:
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Software Robotics and Citizen Development plays a critical role in automation by enabling our internal customers with the secure tools and platforms.
Software Robotics and Citizen Development L3 Middleware Operations Analyst
The Software Robotics and Citizen Development L3 Middleware Operations Analyst position is responsible of operating and managing the platforms that host Citizen Automation initiatives. As part of the Intelligence Process of Operations, Digitization and Technology organization. The analyst will manage Linux servers hosting applications such as Appian and other products that will be onboarded; Windows servers hosting applications such as Automations Anywhere. The overall objective of this role is to be a Middleware operations SME in server but also have a strong foundation in all technologies that impact servers.
Responsibilities:
Resolve Automation application issues on Windows and Linux with Root Cause Analysis (RCA). Create proactive measures to audit and remediate issues from occurring
Automating team’s manual work through scripting automation
Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.
Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions
Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms
Identify and proactively resolve issues that could impact system performance, reliability, and usability
Persuade and influence others through strong and comprehensive communication and diplomacy skills
Create and contribute to processes for missing or new solutions that are implemented due to gaps
Write Run Books/Knowledge Base articles for lower-level teams and conduct effective training sessions
The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.
Qualifications:
Minimum 5 years of relevant Platform OPS / Middleware support (L3) experience.
Experience in Monitoring of Linux & Windows Platforms hosting Servers, Databases & Applications using products like AppDynamics or other monitoring tools.
Must have working experience & knowledge on ITIL Processes for IT service management (ITSM) to manage Incidents, Requests and Changes tickets.
Must have hands on experience in using ServiceNow & JIRA applications.
Knowledge of BitBucket, Jenkin, RLM is an added advantage.
Must have knowledge of interaction with Product Vendors and managing Internal User expectations based on Vendor interaction to resolve issues within internal SLA.
Able to understand core infrastructure issues and guide businesses on troubleshooting
Experience with automation technologies (Robotics Processing Automation (RPA) such as Automation Anywhere, Low Code No Code such as Appian)
Expert hands-on scripting experience with PowerShell, Python etc.
Active Directory (AD) management (GPO, ADUC)
Monitoring implementation (AppDynamics etc.)
Proficiency in MS Office (Access, Outlook, Excel) including macros creation
IT Support based qualifications / training
Expert hands-on scripting experience with PowerShell, VB script, .Net & PowerCli
Patch Management
Critical Competencies:
Strong verbal and written communication
Learn and able to adapt to changing environment. Willing to learn and have a can do attitude
Ability to perform complex and varied assignments in support of the team’s scope of work
Analytical thinking and experience with data analysis tools and methodologies
Planning, multi-tasking, and prioritization skills
Team-oriented and collegial approach to addressing challenges
Strong people, process, and business focus
ITIL certified
Being part of a team, you will be expected to work un-supervised and manage your workload effectively
Strong communication skills
Good interpersonal and teamwork skills
–
Job Family Group:
Technology
–
Job Family:
Infrastructure
–
Time Type:
Full time
–
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

This post is listed Under  Chennai jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company